Generalist Adviser Roles

Closing date:

15th May 2026

Location:

Drumchapel CAB

Salary range:

£30,602.11 (pro rota)

More about the job:

Contract: Fixed term to 31st March 2027

Drumchapel Citizens Advice Bureau is seeking motivated and experienced advisers to join our team in delivering high-quality advice and information services to the community.

We are an established bureau with a strong reputation for delivering well-managed, proactive and quality-assured services, both directly and in partnership with statutory and voluntary sector organisations.

These roles involve providing generalist advice to clients across a range of subject areas. Advisers will support clients through a multi-channel delivery model, including face-to-face appointments, telephone and webchat, ensuring services are accessible and responsive to need.

The roles will include a mix of office-based and outreach delivery. Successful candidates may be required to travel to outreach locations within our area of benefit (G1–G15) as part of their duties.

Advisers will be responsible for managing a caseload, delivering accurate and effective advice, maintaining high-quality case records, and working collaboratively with colleagues and partner organisations.

 

About you

You will have experience of working in a busy advice environment and be confident in delivering advice and information services to a diverse client group.

You will be able to demonstrate:

• Experience of providing generalist advice within a Citizens Advice or similar setting
• Strong communication and interpersonal skills, with the ability to engage effectively with clients and partners
• The ability to manage a varied workload and work to deadlines in a fast-paced environment
• Good organisational and IT skills, including case recording systems
• A commitment to high standards of customer service, equality and diversity

You will be self-motivated, adaptable and committed to continuous improvement, with a clear understanding of the role advice services play in supporting individuals and communities.

Benefits

We offer a supportive and flexible working environment with a range of benefits, including:

• 25 days annual leave plus 12 public holidays (pro rata for part-time staff)
• Option to purchase additional annual leave
• Employer pension contribution of 5%
• Hybrid working arrangements available following successful completion of probation
• Opportunities for training, development and continuous learning

 

How to apply

An application pack, including a generic job description, can be downloaded or requested by email.

Applicants should clearly state within their application whether they are interested in full-time, part-time, or both types of roles.

Completed applications should be returned to:

Laura McMahon
Email: laura.mcmahon@drumchapelcab.casonline.org.uk

Address:
195C Drumry Road East
Drumchapel
Glasgow
G15 8NS

Applications must be received no later than Friday 15th May 2026 @ 5pm.

A reserve list may be held for future vacancies arising from this recruitment process.

 

How to apply:

For further details and information on how to apply, please contact laura.mcmahon@drumchapelcab.casonline.org.uk