Administration Assistant
Closing date:
17th March 2023
Location:
Drumchapel Citizens Advice- 195C Drumry Rd E, Glasgow G15 8NS
Salary range:
£10.90 per Hour
More about the job:
About the job
Drumchapel Citizens Advice Bureau are seeking an enthusiastic person with good communication skills and the ability to work on their own initiative, to join our team.
This post will involve administration and reception duties. The successful candidate will have experience of dealing with the public; good organisation skills are essential, as is knowledge of computer systems and their applications. 1 years proven experience of administration/reception duties will be required.
Main Duties
Telephone/Reception
Dealing with all incoming calls
First point of contact for clients attending the office
Obtaining files for clients interviews and/or recording details of call/visit for support staff
Mail Handling - to be responsible for
Recording all incoming mail
Matching client correspondence with case file and passing to support staff
Ensuring outgoing mail it timeously presented to support staff /manager for signing
Circulating reports, minutes etc. to appropriate committee members and interested parties
Computers - undertake
Typing/word processing correspondence and reports using bureau computer/software
Input of data for statistical returns and recording information
Compiling statistical data for annual report and other reporting purposes
Photocopying
Photocopying of reports, minutes etc. to ensure sufficient copies are available for circulation
Other photocopying duties to ensure smooth running of office
Filing - to be responsible for
Ensuring copy letters are filed in client’s case files and client case records are filed in appropriate place
Statistical Information
Updating and maintaining the appropriate information database relating to client enquiries on a daily basis
Retrieving appropriate information for reports, as requested by the Manager or Deputy Manager
Preparing appropriate questionnaires and other materials as necessary for information retrieval exercises
Library - to be responsible for
The updating and maintenance of information library and consultancy documents
Updating and maintenance of a stock of appropriate leaflets and application forms in consultation with Management
Liaising with Citizens Advice Scotland and National Association of CAB information departments
Updating and maintenance of local information bank
Updating and maintenance of bureau telephone diary
Miscellaneous - Any other duties which may be reasonably requested by Management.
How to apply:
You can download an application pack from the links below or obtain and return applications to Laura McMahon no later than noon on Friday 17th March 2023.
Email: laura.mcmahon@drumchapelcab.casonline.org.uk Telephone: 01419444817
Address: 195C Drumry Road East, Drumchapel, G15 8NS
