Volunteering with Drumchapel CAB
The role of the volunteer adviser is one of the most challenging and rewarding roles within the CAB. And don’t just take our word for it! You can read testimonials from our volunteers.
As a volunteer adviser, you can expect to provide an effective and efficient advice service to members of the public. You will also be in a position to influence other organisations by informing them of the effect their actions and policies have on the lives of clients.
An example of the daily duties is outlined below along with the personal skills and qualities required to be a good volunteer adviser.
Day-to-day duties and responsibilities of a volunteer adviser can include:
- Interviewing clients – this involves listening to the client while they explain their problem; helping them to clarify the issues by exploring the problem and asking questions.
- Giving information – this involves using the information system and books to find out the correct information.
- Giving advice – this involves explaining information to the client; outlining their choices so they can decide what to do.
- Giving practical help – for example: filling in forms, doing a benefit calculation, communicating with another agency on behalf of a client.
- Keeping accurate records – this involves making a record of the client’s details so that further help can be given if a client returns to the CAB.
- Carrying out administrative task such as filing case notes, amending information, etc.
- Reading or attending training to keep up-to-date on important issues.
- Attending CAB meetings.
Sounds like a worthwhile role?
Here are the personal skills and qualities needed to become a good volunteer adviser:
A commitment to the aims and principles of the CAB service and its equal opportunities policies
- Excellent communication skills – oral and written
Being open, approachable and sensitive when dealing with clients
Good computer skills
Ability to sift through information and extract what is relevant
High level of numerical skills
Respect for views, values and cultures that are different to your own
An understanding of why confidentiality is important
An understanding of customer service
Ability to work as part of a team
A positive attitude to self-development and assessment
Commitment to continuous professional development
Ability to recognise your own limits and boundaries in the role of an adviser