In this section you will learn about the legal rights you have when you buy goods or services. These rights protect you from being treated unfairly by a trader, when you have received poor service or faulty goods and need a refund or to cancel a contract.
From refunds and replacements, to repairs and cancellations – our advisers and online guides can help you find the answers to your questions.
Q. I’m thinking about buying a used car – what should I look for?
Q. I want to return my faulty goods and get my money back – can I do this?
Q. I want to cancel my mobile phone contract – do I have the right to do this?
If you have a question about your consumer rights, Adviceguide is a self-help website from Citizens Advice Bureau. On this site you will find information and advice on a range of topics, fact sheets, ‘how to’ guides, and tips for helping you manage your money. Visit www.adviceguide.org.uk to learn more.
If you can’t find the answer to your benefit/welfare problem, then you can make an appointment to meet face-to-face with one of our fully trained, volunteer advisers. To allow us to make the best possible assessment of your situation, please bring any of the following documents with you:
- A copy of any contracts, terms and conditions
- Any other documentation, such as receipts
- Contact details of the service supplier
- Copies of any letters or emails you have sent or received
- Photographs of the problem if appropriate
Contact us on 0141 944 2612 to make an appointment.