What is a Citizens Advice Bureau?
The Citizens Advice Bureau (CAB) service is a network of bureaux throughout the British Isles. No matter where it is located, a CAB offers an advice service that is free, independent, confidential, and impartial.
Volunteers and a small number of paid staff, all of which are accountable to a management group, staff the bureaux.
Each CAB employs a manager to ensure the effective delivery of service. Trained volunteers, supported by a small team of employees, provide the frontline advice service.
Each CAB is a member of the umbrella body Citizens Advice Scotland. A CAB must meet the conditions of a rigorous quality assurance scheme to retain membership of the CAB association.
As well as working locally for you the CAB service is committed to influencing the development, at UK government level, of policies that relate to our wellbeing (social policy) and in areas such as housing, healthcare, education, money, jobs, and welfare benefits. To find out more about CAB’s role in social policy, click here.
For the aims and principles of a Citizens Advice Bureau, click here.
About Drumchapel CAB
Drumchapel CAB is an independent charity overseen by a voluntary board of directors. Operating since 1963, we have had to constantly change and adapt to meet the ever-increasing needs of our community. We have also grown in size and now have 11 paid members of staff and over 40 volunteers.
Situated in Drumchapel, our bureau covers a far greater area and serves the districts of Knightswood, Anniesland and Whiteinch to name just a few. In fact, we offer advice to Glasgow residents with postcodes G1 through to G15.
Regardless of the area you reside in, the problems raised will often be much the same. Today, as in many other places in Scotland, poverty remains one of the most common and deep-rooted of problems affecting people. Easier access to credit with, often, hefty interest charges for those least able to pay has only served to worsen that situation. The most recent Welfare Reform Act, as well as the disintegration of the discretionary social fund, has exacerbated things further.
For information and advice on a wide range of issues, contact us for help.
If you’d like to know more about the history of Drumchapel CAB, please click here.